Refund Policy

1. Overview

Bruckner Content Marketing LLC ("Company," "we," "us," or "our") provides professional content marketing, copywriting, public relations, and related services to business clients. Because our services involve the investment of significant professional time, expertise, and resources, our refund policy reflects the nature of professional services engagements.

This Refund Policy applies to all service engagements with Bruckner Content Marketing LLC and should be read in conjunction with our Terms and Conditions. In the event of any conflict between this Refund Policy and a written service agreement, the terms of the written service agreement shall control.

We are committed to client satisfaction and will make every reasonable effort to resolve service concerns before any refund request becomes necessary. Clients are encouraged to communicate any concerns promptly so that we have the opportunity to address them.

2. Service Retainer Refunds

Monthly retainer arrangements involve ongoing professional services performed throughout the service month. The following refund terms apply to retainer engagements:

• Pre-Service Cancellation: If a client cancels a retainer agreement before the first month of service has commenced and before any work has been performed, a full refund of any prepaid fees will be issued within ten (10) business days.
• Mid-Month Cancellation: Retainer fees cover a full calendar month of service. If a client cancels a retainer mid-month after services have commenced, no refund will be issued for the current service month. Services will continue through the end of the paid month.
• Advance Payments: If a client has prepaid for future months of service and provides proper cancellation notice, a pro-rated refund of the unused prepaid months will be issued within fifteen (15) business days following the effective cancellation date.
• Cancellation Notice: Retainer cancellations require thirty (30) days written notice as specified in the applicable service agreement. Fees for the thirty-day notice period are not refundable.

3. Project-Based Work Refunds

Project-based engagements involve a defined scope of work performed for a fixed or estimated fee. The following refund terms apply to project engagements:

• Deposit Payments: Project deposits are generally non-refundable once work has commenced, as they cover the initial research, planning, and discovery work performed at the outset of the engagement.
• Pre-Commencement Cancellation: If a project is cancelled before any work has been performed, a full refund of any deposit paid will be issued within ten (10) business days.
• Mid-Project Cancellation: If a project is cancelled after work has commenced, the client will be invoiced for the value of work completed through the cancellation date, calculated on an hourly or proportional basis. Any overpayment will be refunded; any underpayment will be due within fifteen (15) days.
• Completed Deliverables: Fees for completed and delivered Deliverables are non-refundable, regardless of whether the client ultimately uses the Deliverables.
• Revision Requests: Our project pricing includes a specified number of revision rounds as stated in the project agreement. Refunds will not be issued for dissatisfaction with content that falls within the agreed scope and has been subject to the included revision process.

4. Cancellation Policy

The following cancellation procedures apply to all service engagements:

• Written Notice Required: All cancellations must be submitted in writing via email to lukebruckner@brucconmar.com. Verbal cancellations are not accepted.
• Retainer Notice Period: Monthly retainer agreements require thirty (30) days written cancellation notice. The cancellation effective date is thirty (30) days after receipt of written notice.
• Project Cancellations: Project cancellations are effective upon written notice. Work in progress will be invoiced at the time of cancellation.
• Confirmation: We will confirm receipt of all cancellation requests in writing within two (2) business days. If you do not receive a confirmation, please follow up to ensure your cancellation was received.
• Outstanding Balances: All outstanding invoices must be paid in full prior to the release of any final Deliverables or the processing of any refunds.

5. Dispute Resolution Process

We are committed to resolving service concerns fairly and promptly. If you are dissatisfied with any aspect of our services, we ask that you follow this process before requesting a refund:

• Step 1 — Direct Communication: Contact Luke Bruckner directly at lukebruckner@brucconmar.com or (920) 923-5389 to describe your concern. Most service issues can be resolved through direct communication and additional revisions.
• Step 2 — Formal Written Complaint: If your concern is not resolved through direct communication, submit a formal written complaint via email describing the specific issue, the resolution you are seeking, and the relevant project details.
• Step 3 — Review Period: We will review your complaint and respond in writing within five (5) business days with our proposed resolution.
• Step 4 — Mediation: If a resolution cannot be reached, both parties agree to attempt mediation before pursuing any other remedies, consistent with our Terms and Conditions.

6. Non-Refundable Items

The following fees and charges are non-refundable under all circumstances:

• Fees for completed and delivered Deliverables that have been approved by the Client
• Fees for services rendered during a cancellation notice period
• Third-party costs incurred on the Client's behalf, including press release wire distribution fees, stock image licenses, domain registrations, and similar expenses
• Rush fees or expedited service premiums
• Fees for completed discovery, research, and strategy work, even if subsequent content production is cancelled
• Consultation fees for paid consulting sessions that have been conducted

7. How to Request a Refund

To request a refund, please follow these steps:

• Submit your refund request in writing via email to lukebruckner@brucconmar.com with the subject line "Refund Request — [Your Company Name]"
• Include your full name, company name, the nature of the engagement, the amount you are requesting, and the reason for your request
• Attach any relevant documentation, including your service agreement, invoices, and correspondence related to the issue
• We will acknowledge receipt of your request within two (2) business days and provide a determination within ten (10) business days

8. Processing Timeline

Approved refunds will be processed as follows:

• Credit Card Payments: Refunds to credit cards will be processed within five (5) to ten (10) business days of approval. Actual posting time may vary depending on your card issuer.
• Check Payments: Refund checks will be mailed within ten (10) business days of approval to the billing address on file.
• ACH/Bank Transfer: Refunds via ACH transfer will be processed within five (5) to seven (7) business days of approval.

All refunds are issued in U.S. dollars. The Company is not responsible for currency conversion fees or exchange rate differences.

9. Contact Information

For questions about this Refund Policy or to submit a refund request, please contact:

• Company: Bruckner Content Marketing LLC
• Address: 89 Bryn Mawr Cir, Fond du Lac, WI 54935
• Phone: (920) 923-5389
• Email: lukebruckner@brucconmar.com
• Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST